"Winning this prestigious award for the second year in a row, Changi Airport Singapore is showing itself to be much more than an airport," said Edward Plaisted, CEO of Skytrax. "Changi Airport offers a travel experience in itself and continues to develop its quality standards to be named the world's favourite airport again. Changi Airport is a well-known leader and innovator for the airport industry and genuinely delights and surprises travellers who are lucky enough to enjoy the airport facilities. Changi Airport demonstrates how to make the airport experience an enjoyable part of the journey that is so important in today's fast-moving world."
Changi Airport enjoyed double success at the Awards, also receiving the award as Best Airport for Leisure Amenities. The vast array of leisure and entertainment facilities are a unique, stand-out feature for Changi Airport, and underline the dedication of this airport to ensure maximum levels of passenger satisfaction.
Mr Lee Seow Hiang, Chief Executive Officer of Changi Airport Group said, "We are honoured to be named Skytrax World Best Airport for the second consecutive year. We appreciate the support given to us by travellers from around the world. This recognition is great motivation for us and spurs us to continue to aim higher. At Changi Airport, we remain steadfast in anticipating the needs of our customers, which is the cornerstone of the Changi Experience. We share this honour with our airport community, for their unyielding commitment to service excellence and with our passengers, for their vote of confidence."
The World's Best Airports 2014
1 Singapore Changi Airport SIN Singapore Singapore
2 Incheon International Airport ICN Seoul South Korea
3 Munich Airport MUC Munich Germany
4 Hong Kong International Airport HKG Hong Kong Hong Kong
5 Amsterdam Schiphol Airport AMS Amsterdam The Netherlands
6 Tokyo International Airport Haneda HND Tokyo Japan
7 Beijing Capital International Airport PEK Beijing China
8 Zurich Airport ZRH Zurich Switzerland
9 Vancouver International Airport YVR Vancouver Canada
10 London Heathrow Airport LHR London United Kingdom
World's Best Domestic Airports 2014
1 Tokyo International Airport Haneda HND Tokyo Japan
2 Shanghai Hongqiao Int'l Airport SHA Shanghai China
3 Durban King Shaka Int'l Airport DUR Durban South Africa
4 Cincinnati/Northern Kentucky Airport CVG Cincinnati USA
5 Denver International Airport DEN Denver USA
6 Cape Town International Airport CPT Cape Town South Africa
7 Haikou Meilan International Airport HAK Haikou China
8 San Francisco International Airport SFO San Francisco USA
9 Sydney Airport SYD Sydney Australia
10 Johannesburg OR Tambo Int'l Airport JNB Johannesburg South Africa
The World Airport Awards are the most prestigious accolades for the airport industry, voted by customers in the largest, annual global airport customer satisfaction survey. The survey and awards process is totally independent and guaranteed free of any airport influence or interference in final results.
The World Airport Awards are based on 12.85 million customer nominations across 110 nationalities of air travellers, and included 410 airports worldwide. The survey evaluates customer satisfaction across 39 key performance indicators for airport service and product - from check-in, arrivals, transfers, shopping, security and immigration, through to departure at the gate.
